Site Operations Specialist

7 days ago


Thunder Bay, Ontario, Canada Toromont Cat Full time

Overview of Toromont Cat

Toromont Cat, a leading equipment dealer with over 4,000 employees and 56 locations across Eastern Canada, is seeking an experienced Site Operations Specialist to join their team. With a proven track record in the industry, they provide exceptional service to customers in the construction, mining, and power generation sectors.

Estimated Salary: $80,000 - $120,000 per year (based on location and experience).

Job Description:

The Remote Site Service Supervisor will be responsible for providing direction to the Remote and Resident Field Service Technicians, ensuring consistent implementation of policies and procedures in conjunction with corporate directives. This role involves promoting customer satisfaction, following up on repairs, and collaborating with other departments to deliver high-level service.

Responsibilities:

  • Model the way for safe, environmentally sound, and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs, and initiatives
  • Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
  • Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies, and redo's
  • Manage work-in-progress (WIP) and contamination control
  • Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets and preparation for capital expenditures
  • Maintain maintenance on the fleet of field service trucks
  • Manage employees at the remote site location

Requirements:

  • Post-secondary education or demonstrated Caterpillar parts and service experience
  • Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines, and current marketplace industry knowledge
  • Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset


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