Quality Assurance and Improvement Program Lead

3 days ago


Toronto, Ontario, Canada RBC Full time
Company Overview
RBC is a leading bank that thrives on challenge, progressive thinking, and collaboration. We believe an inclusive workplace with diverse perspectives drives innovation and growth.

Salary
We offer a comprehensive Total Rewards Program with competitive compensation and flexible benefits, including a 401(k) program with company-matching contributions and paid-time off.

Job Description

The Director, Quality Assurance and Improvement Program leads the development, maintenance, and operation of a Global Quality Assurance and Improvement Program (QAIP) for RBC's CAE Group.

This role directs the execution of the Global QA Plan in support of Quality Assurance, providing reasonable assurance to key stakeholders on adherence to the IA Charter, applicable IIA Standards, and Code of Ethics, as well as regulatory requirements and expectations.

The QAIP role covers CAE Group operations globally across all platforms, functions, and RBC entities.

Key Responsibilities:

  • Lead Quality Assurance Reviews of CAE Group activities
  • Develop Annual Global and Regional QAIP Plans
  • Manage and enhance the quarterly QAIP reporting
  • Support internal/external assessments (e.g., regulatory exams)
  • Develop and maintain QA work programs
  • Identify/recommend improvements to enhance the effectiveness and efficiency of CAE Group activities based on insights from QA reviews
  • Act as a trusted advisor to facilitate ideation, prioritization, development of strategic initiatives

Requirements:

  • Undergraduate degree in business/audit and professional audit designation (CIA/CISA/CPA)
  • 10-12 years of general or specialist audit experience (e.g., IT, Risk) and/or advisory experience in financial institutions with experience in QAIP, IA methodology, learning, audit project, and people management
  • Experience in validation of regulatory issues (e.g., OCC/FRB)
  • Financial Risk Management related education/designations preferred


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