Integration Specialist

2 months ago

Toronto, Ontario, Canada Sun Life Full time
About the Role

We are seeking a highly skilled Integration Specialist to join our team at Sun Life. As a key member of our Client Data Solutions (CDSS) team, you will play a critical role in helping us deliver exceptional data services to our clients.

Key Responsibilities
  • Meet with clients to review their data and system needs, providing expert guidance and recommendations to ensure seamless integration.
  • Create customized data file feed solutions to help clients integrate with Sun Life systems, leveraging your technical expertise and business acumen.
  • Participate in client implementation teams, working closely with internal partners across the business and IT to drive successful project outcomes.
  • Build data file maps using IBM Sterling B2B Integrator Map Editor software, ensuring accurate and efficient data transfer.
  • Lead data file implementations through all stages of the integration development lifecycle, from requirements gathering to deployment and monitoring.
  • Identify gaps between client requests and Sun Life's standards, offering alternative solutions that balance business needs with cost considerations.
  • Anticipate potential impacts on plan design, scope, process, timelines, and requirements, ensuring data solutions meet client needs while maintaining accuracy and cost-effectiveness.
  • Resolve issues through negotiation and compromise, finding solutions that meet client needs while respecting Sun Life's standards.
  • Engage in continuous improvement of team processes and procedures, driving excellence in data services delivery.
Requirements
  • Advanced Excel skills, including pivot tables and VLOOKUP formulas.
  • Good understanding of file formats, including XML, CSV, and TXT.
  • Project Management knowledge of integration development lifecycle, including requirements gathering, solution design, development, testing, deployment, and monitoring.
  • Client-focused mindset with superior customer service experience.
  • Self-motivated with a strong work ethic and high degree of integrity.
  • Continuous learner with problem-solving skills and ability to adapt to change.
  • Detailed, thorough, and focused on quality, with high accuracy standards.
  • Team player with high interest in building relationships and working in a cross-functional team environment.
  • Excellent communication and presentation skills, with ability to communicate with clients in both technical and non-technical terms.
  • Coordinate action plans and major decisions with leadership team.
Preferred Qualifications
  • Bilingualism, with verbal and written communication skills in English and French (outside of Quebec).
  • University degree with at least 3 years of experience or an equivalent combination of education and experience.
  • Understanding of Group Benefits, business processes, and systems (OASIS).
  • Translation mapping experience with IBM Sterling B2B Integrator Map Editor.
About Sun Life

Sun Life is a leading provider of insurance and financial services, dedicated to helping clients and employees achieve lifetime financial security and live healthier lives. We are committed to excellence, innovation, and customer satisfaction, and we offer a dynamic and supportive work environment that fosters growth and development.

We are proud to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada. Join our team and be part of a company that values its employees and is dedicated to making a positive impact in the lives of our clients and communities.

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