Hotel Operations Supervisor

3 weeks ago


Edmonton, Alberta, Canada Holiday Inn Express & Suites Edmonton South Full time

Job Title: Hotel Operations Supervisor

Job Summary: We are seeking a highly skilled Hotel Operations Supervisor to join our team at Holiday Inn Express & Suites Edmonton South. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our staff are motivated and productive.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments to ensure seamless hotel operations
  • Establish work schedules and procedures to maximize efficiency and productivity
  • Perform same duties as workers supervised to maintain a hands-on approach
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs to provide exceptional customer service
  • Co-ordinate, assign and review work to ensure tasks are completed on time and to a high standard
  • Hire and train staff in job duties, safety procedures and company policies to ensure a skilled and motivated team
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies to ensure that the hotel has the necessary resources to operate effectively

Requirements:

  • 3-4 years of experience in a supervisory role in a hotel or hospitality environment
  • Secondary (high) school graduation certificate
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Physical ability to stand for extended periods and work in a standing position

Benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Free parking available
  • Learning/training paid by employer
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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