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Staff Product Designer
2 months ago
Gusto is a leading provider of modern, online people platforms that empower small businesses to take care of their teams. Our comprehensive suite of solutions includes full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. With offices in Denver, San Francisco, and New York, we serve over 300,000 businesses nationwide.
Our MissionWe're committed to creating a world where work empowers a better life, starting right here at Gusto. Our collaborative and inclusive workplace is built on a foundation of empathy, understanding, and a passion for delivering exceptional customer experiences.
About Design at GustoOur Product Design team is a cross-functional group of over 70 creative professionals who share a deep commitment to our mission. We work closely with Product, Engineering, Data, and Marketing teams to design, build, and ship experiences that make a meaningful impact. Our design philosophy is centered around crafting thoughtful, inclusive, and user-centered solutions that drive business success.
Our TeamsWe have several Staff Designer roles available across various teams at Gusto. Here's a brief overview of each team:
Tax CreditsThe Tax Credits team helps Gustomers navigate intricate tax credit regulations, unlock financial opportunities, and extend their business runway. This team is responsible for developing an emerging market product that will bring significant value to our customers.
Gusto MoneyGusto Money is a new product area focused on helping growing businesses confidently manage income, expenses, and access working capital. As the founding designer, you'll have a high level of leverage for both strategy and craft, with the potential to become one of the largest revenue drivers for Gusto.
Gusto ProGusto Pro is a product area that helps accountants manage dozens to hundreds of clients on Gusto, growing their firms along the way. You'll design experiences that make experts and power users even more efficient at scale.
AI, CX PlatformThis team is focused on taking a service design approach to ensure our customers receive the support they need from self to human assistance. You'll leverage service design expertise to craft cohesive end-to-end service experiences for our Gustomers.
Growth AcquisitionThe Growth team is on a mission to define how businesses discover, adopt, and engage with our products. As a key member of this team, you'll collaborate closely with a cross-functional group of experts to drive Gusto's growth trajectory and shape the user experience for a diverse range of customers.
Commerce PlatformThe Commerce team is responsible for developing and managing our merchandising APIs, as well as crafting consistent and comprehensive merchandising experiences throughout the customer journey. As the founding designer for this team, you'll leverage your expertise in platform design, systems thinking, content design, and service design to create seamless, user-friendly experiences.
Member LifecycleMember lifecycle is part of a growing platform team responsible for our team member experiences across Gusto. As the design lead on this highly integrated and cross-functional team, you'll collaborate with our App teams to establish consistent patterns and systems of use across the product.
What You'll Do- Work with cross-functional partners to understand customer problems, key opportunities, and define both the long-term UX vision and short-term releases that unlock customer value.
- Collaborate with Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs and inform prioritization decisions.
- Advocate for great UX, inspiring teams with a strong point of view about what's possible and aspirational for your product area.
- Hold high standards for the customer experience, partnering with engineering partners to refine the end customer experience and ensure what we release is bug-free, performant, accessible, and responsive.
- Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System, and other platform capabilities.
- Speak clearly to tradeoffs and the 'Why' behind design decisions in terms non-designers can understand and participate in.
- Provide and seek feedback from other designers to always push the bar for quality.
- Collaborate with designers on other teams to develop cohesive solutions for shared problems.
- Drive team-wide impact through mentorship, fostering a culture of growth and collaboration.
- 8+ years' aligned Product Design experience.
- Bonus for Gusto if you've worked in domains connected to HR like Payroll, Benefits, Finance, and/or Workforce Management.
- A builder who loves being hands-on crafting high-quality, high-impact solutions and getting them in front of customers.
- Experience designing and shipping products in complex domains informed by research, data, and insights from support teams demonstrated through a portfolio of work you've directly contributed to.
- Systems thinking, including using and contributing to a Design System and designing with a Platform-first approach.
- Ability to explain the impact of your work, tradeoffs you've made, lessons learned, and design rationale.
- The ability to think long-term towards a broader vision or step change, while being able to speak to scoping and sequencing to deliver iterative value.
- Experience balancing long-term design goals with an Agile-based iterative approach.
- Strong communication skills and enthusiasm for collaborating across the entire company.
- Experience designing end-to-end customer journeys from software to service.
- Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards.
- Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.
- Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints.
- Ability to embrace ambiguous situations as opportunities to create.
- Passion for Gusto's mission and the impact we can have on the world.
We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). Our cash compensation range for this role is $147,000/yr to $199,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
We have physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to.
