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Cash Handling Specialist

2 months ago


Toronto, Ontario, Canada Great Canadian Entertainment Full time

Job Summary

Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for providing exceptional customer service, managing cash administration, and conducting cash counts while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example, and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Responsibilities

  • Handles cash transactions, including foreign currency exchange, traveler's cheques, short pays, over payments, cash counts, coins, and bills.
  • Monitors and reports all discrepancies and suspicious cash activities.
  • Redeems value chips and gaming tickets for cash.
  • Sells racing tickets, vouchers, racing programs, and value chips as required.
  • Verifies and processes machine fills, machine jackpots, cancelled credits, as well as table fills and credits.
  • Issues opening floats to Slot Attendants (or others); reconciles closing floats.
  • Transfers and stores floats, keys, and record-keeping documents.
  • Documents and reconciles transactions; may reconcile bank deposits and prepare revenue reports.
  • Communicates effectively with all appropriate operational departments.
  • Built strong working relationships with guests and team members.
  • Ensures compliance with licensing laws, health and safety, and other statutory regulations.
  • Performs other duties as assigned or directed.

Education and Qualifications

  • High School Diploma; post-secondary education an asset.
  • Minimum 1 year of experience in high-volume cash handling.
  • Food Safety Certification.
  • Ability to successfully obtain a Gaming License.
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.

Work Environment Considerations

  • Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours.