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Cash Handling Specialist
2 months ago
Job Summary
Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for providing exceptional customer service, managing cash administration, and conducting cash counts while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example, and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Responsibilities
- Handles cash transactions, including foreign currency exchange, traveler's cheques, short pays, over payments, cash counts, coins, and bills.
- Monitors and reports all discrepancies and suspicious cash activities.
- Redeems value chips and gaming tickets for cash.
- Sells racing tickets, vouchers, racing programs, and value chips as required.
- Verifies and processes machine fills, machine jackpots, cancelled credits, as well as table fills and credits.
- Issues opening floats to Slot Attendants (or others); reconciles closing floats.
- Transfers and stores floats, keys, and record-keeping documents.
- Documents and reconciles transactions; may reconcile bank deposits and prepare revenue reports.
- Communicates effectively with all appropriate operational departments.
- Built strong working relationships with guests and team members.
- Ensures compliance with licensing laws, health and safety, and other statutory regulations.
- Performs other duties as assigned or directed.
Education and Qualifications
- High School Diploma; post-secondary education an asset.
- Minimum 1 year of experience in high-volume cash handling.
- Food Safety Certification.
- Ability to successfully obtain a Gaming License.
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
Work Environment Considerations
- Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours.