Fitness Program Manager

2 months ago

Old Toronto, Ontario, Canada Equinox Fitness Club Full time
Job Summary

We are seeking a highly motivated and experienced Fitness Program Manager to join our team at Equinox Fitness Club. As a key member of our management team, you will be responsible for upholding the quality of our fitness experience through education, programming, and trainer development.

Key Responsibilities
  • Business Support:
    • Ensure the quality of service delivered through complimentary and paid personal training services that result in continued PT engagement.
    • Collaborate with membership advisors to provide a clear understanding of the PT value proposition.
    • Support the PT manager with pipeline management where applicable and agreed upon.
  • Leader of Team Culture:
    • Collaborate with all departments of the club to achieve interdepartmental synergy.
    • Participate in the interview and hiring process of trainers.
    • Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
  • Employee Development:
    • Lead employees through the tier system via education and promotion process.
    • Skill development of the fitness assessments, complimentary PT sessions, and results review conversations through coaching, clearance, and feedback.
    • Deliver in-club education to support the development needs of the training team and in alignment with EFTI direction.
  • Manage PT Standards:
    • Ensure high value of PT service delivery to impact member participation, client attrition, and compliance around programming and results review preparation.
    • Conduct regular program design meetings with each team member to ensure compliance on program delivery standards.
Requirements
  • Holds a genuine interest in the science, education, and on-going innovation of living a high-performance lifestyle.
  • Upholds the integrity of the Equinox brand.
  • Demonstrates superior instructional and coaching abilities.
  • Expertise in Equinox programming standards.
  • Ability to create a positive team culture with adherence to brand standards.
  • Demonstrates leadership capability.
  • Possess collaborative social skills and strong desire to interact with members, clients, and staff.
  • Ability to manage high volume of inbound communication and react in a timely manner.
  • Ability to create team accountability through structured timelines and required documentation.
  • Strong technical skills.
  • Ability to hire, train, and direct staff who match the brand.
  • Strong active listening skills.
  • Excellent written and oral communication skills.
  • Effective time management and prioritization skills.
  • Enthusiastic and passionate about the fitness industry.
  • Passion for Equinox, and its member-centric mission.
Preferred Qualifications
  • Exercise Science or Sports Management Degree preferred. Current national certification, CPR/AED, First Aid.
  • Excellent instructional abilities - i.e. ability to lead a curriculum and create strategies for learning.
What We Offer
  • We offer competitive salary, benefits, and industry-leading commission opportunities for club employees.
  • Complimentary club membership.
  • Perks and incentives with our products and services including personal training, Pilates, spa, and shop.

Pay Transparency: $64,480, ability to earn bonus and incentives.

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