Customer Service Ambassador

7 days ago


Regina, Saskatchewan, Canada Purolator Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Representative. As a key member of our retail team, you will play a critical role in delivering exceptional customer service and ensuring a positive experience for our customers.

Key Responsibilities:
  • Customer Service Orientation: Serving our customers in the most efficient and courteous manner on the telephone and in person, up-selling and cross-selling corporate products and services, handling customer complaints and inquiries, and problem-solving.
  • Relationship Building: Building a positive relationship with head office, local management, drivers, warehousing staff, account managers, and other corporate partners, as well as with customers.
  • Technology Assisting: Assisting customers with shipping details and account challenges, loading, scanning, logging, and calling resolution freight, and cash reconciliation including deposits and key control.
What We Offer

In exchange for your hard work and dedication, we offer a competitive salary of approximately $40,000 per year, based on 20 hours of work per week. You will also have access to comprehensive benefits, including health and dental insurance, a pension plan, and paid time off. Additionally, you will be working in a dynamic and fast-paced retail environment where you will have the opportunity to develop new skills and advance your career.

Requirements
  • Customer Service Experience: 3-12 months of customer service experience preferred.
  • Retail Experience: 3-12 months of retail experience preferred.
  • Technical Skills: Ability to lift 70lbs, stand for 3-hour intervals, and adapt to using technology and POS systems.
  • Communication Skills: Excellent communication skills, both oral and written, and listening skills.
  • Personal Responsibility: Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail.
Why Work with Us?

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.



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