Receptionist - Customer Service Representative

3 weeks ago

Calgary, Alberta, Canada MATRIX ACCOUNTING SERVICES Full time
About the Role

We are seeking a highly organized and detail-oriented Receptionist to join our team at Matrix Accounting Services. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.

Key Responsibilities
  • Greeting and Directing Clients

You will be the first point of contact for our clients, greeting them warmly and directing them to the relevant staff member or service area.

Providing Information and Support

You will be responsible for providing basic information to clients and the public, answering their queries and resolving any issues they may have.

Scheduling and Confirming Appointments

You will be responsible for scheduling and confirming appointments for our clients, ensuring that all necessary details are accurate and up-to-date.

Administrative Tasks

You will be responsible for sending invoices, receiving and issuing payments, and performing other administrative tasks as required.

Customer Service

You will be responsible for providing exceptional customer service, responding to client inquiries and resolving any issues they may have in a timely and professional manner.

Work Conditions and Physical Capabilities

You will be required to work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously. You will also be required to work under pressure, meet deadlines, and maintain attention to detail.

Personal Suitability

You will be a team player, able to work collaboratively with our staff to achieve our goals. You will also be highly organized, able to multitask, and possess excellent time management skills.

Requirements
  • Education

Secondary (high) school graduation certificate

Experience

Will train

Work Language

English

Work Hours

35 to 40 hours per week

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