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Team Leader

2 months ago

Kimberley, British Columbia, Canada Card Factory Full time
About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Main Responsibilities
  • Support the Store Manager in achieving commercial growth and operational excellence.
  • Develop a team culture that prioritizes customer experience and satisfaction.
  • Lead the store team in the absence of the Store Manager and ensure great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Drive commercial growth through effective sales strategies and customer engagement.
The Ideal Candidate
  • You will be passionate about delivering exceptional customer experiences and have a customer-centric approach.
  • You will have strong leadership skills and be able to motivate and develop a team.
  • You will be commercially minded and able to drive sales growth.
  • You will be a positive and forward-thinking individual with a can-do attitude.
About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and are passionate about celebrating our customers' life moments.

Benefits
  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support.
  • Seasonal incentive schemes.
  • Opportunity to apply for Retail Apprenticeships.
  • Access to blended learning and development content.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme.