IT Support Specialist

7 days ago


Gatineau, Quebec, Canada Recruit Island Full time

At Recruit Island, we are working with a growing manufacturing company in Castlebar to recruit an IT Technician. This is a new role that has come about from team growth and will be part of a collaborative and passionate IT team.

The successful candidate will be based in the Castlebar manufacturing facility and will be responsible for answering calls, responding and resolving tickets assigned to them from the IT Tech operations queue as well as being on the front-line assisting end-users with software and hardware support.

To be successful in this role, you will need to be a team player who enjoys helping solve problems. You will need to be someone with strong technical knowledge on software but also happy to assist the organisation fix hardware problems.

We are looking for someone with the following essential duties and responsibilities:

  • Act as a first responder to incoming incidents and requests for end-user support with workstation hardware and software
  • Provide support for on-site and remote end-users in Ireland & across Europe
  • Document, track, and monitor incidents and requests in detail within the company ITSM platform
  • Ensure ticket service level targets are met through proper follow-up
  • Ensure proper routing, escalation, and assignment of ITSM tickets

The ideal candidate will have a diploma or 3rd Level Degree in IT/Microsoft Certifications/ITIL Foundation and 2-3 years' experience working in a similar IT technician position, manufacturing experience is desirable.



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