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Tow Truck Dispatcher

2 months ago

Kingsville, Ontario, Canada ALG AUTOMOTIVE LOUNGE GROUP INC. Full time
Job Summary

We are seeking a highly skilled Tow Truck Dispatcher to join our team at ALG Automotive Lounge Group Inc. The successful candidate will be responsible for coordinating the activities of tow truck operators, ensuring efficient and effective service delivery.

Key Responsibilities
  • Maintain Accurate Records
    • Ensure all work records and logs are up-to-date and accurate.
  • Provide Excellent Customer Service
    • Respond to customer inquiries and provide timely assistance.
  • Dispatch Personnel
    • Coordinate the deployment of tow truck operators to respond to emergency situations.
    • Dispatch personnel according to schedules and work orders.
  • Schedule Assignments
    • Coordinate the activities of tow truck operators, crews, and equipment.
  • Supervise Team Members
    • Supervise a team of 5-10 personnel.
  • Utilize Technology
    • Operate dispatch management service software.
    • Use mapping and data visualization software to optimize routes.
    • Monitor and track software to ensure efficient service delivery.
    • Utilize word processing software to create reports and documents.
  • Meet Service Standards
    • Meet or exceed service standards for response times and customer satisfaction.
Requirements
  • Education
    • Secondary (high) school graduation certificate or equivalent experience.
  • Experience
    • 1 to less than 7 months of experience in a related field.
  • Language
    • Fluency in English.
  • Work Environment
    • Ability to work in a fast-paced environment.
    • Ability to work independently.
  • Physical Demands
    • Ability to work in a variety of weather conditions.
What We Offer
  • Competitive Salary
  • Opportunities for Advancement
  • A Dynamic Work Environment