Bicycle Technician

About Specialized

Job Summary

A Service Technician is the face of our brand to the rider, driving successful retail by taking technical expertise to the next level. They work directly with riders to identify and locate goods, services, and experiences needed to provide solutions quickly and frictionlessly. Service Technicians collaborate with staff and local riders as a host, mentor, brand advocate, and technical service ace. They provide exceptional rider service, enhance rider satisfaction, and aid in meeting sales and profitability goals.

Key Responsibilities

• Meet and connect with riders, asking qualifying questions and listening to their needs, then giving options and advice on meeting those needs.
• Speak authoritatively on technical matters related to our bicycles.
• Assist customers in an enthusiastic and courteous manner, providing "wow" customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations.
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best-in-class rider-service that ensures ongoing service and high levels of rider satisfaction.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business.
• Proficiency in Lightspeed point of sale systems and store operational websites.
• Regular, dependable attendance and punctuality.

Requirements

• Passion for cycling and the Specialized brand.
• Minimum 2 years of experience with bike mechanic work.
• Bike shop/Bike mechanic experience preferred.
• Excellent communication with the ability to effectively interact with riders and team members.
• Ability to work as business dictates, including weekends.
• Ability to stand for extensive time periods and lift at least 50 lbs.

Benefits

• Short and Long Term Disability.
• Employer-sponsored health care option for individuals and families.
• Company-sponsored life insurance.
• Optional Term Life Insurance.
• Optional Critical Illness insurance.
• Optional Critical Accident insurance.
• Competitive vacation package.
• Paid company holidays.
• Employee discounts on all product.
• Family & Friends Discount.