Senior Business Analyst
4 weeks ago
Job Summary:
We are seeking a highly skilled Business Analyst to join our team at Air North, Yukon's Airline. As a Business Analyst, you will play a crucial role in ensuring seamless coordination between IT staff, business groups, and leadership.
Key Responsibilities:
- Requirements Gathering and Analysis: Collaborate with stakeholders to gather and document business requirements, conduct comprehensive analysis of business processes, and translate business needs into detailed functional requirements and technical specifications.
- IT Demand / Portfolio Management: Work closely with IT Leadership and business departments to understand IT requirements, prioritize requests, and develop a demand management strategy that aligns IT resources with organizational needs.
- Internal Application & User Support: Troubleshoot issues, support users, and investigate internal system functionality and upgrade needs with internal departments.
- Stakeholder Communication and Management: Act as a liaison between business stakeholders and technical teams, facilitate meetings, presentations, and workshops, and manage stakeholder expectations.
- Quality Assurance and Testing: Develop test plans, conduct testing, and ensure deliverables meet business needs.
- Process Improvement: Review business processes, identify inefficiencies, and recommend and implement changes to improve efficiency and productivity.
- Strategic Analysis: Work closely with business units to understand their strategies and operational contexts, provide strategic insights, and guide business decisions and technology investments.
- Documentation and Training: Create and maintain comprehensive documentation of business and IT processes, develop training materials, and conduct training sessions.
- Project Coordination & Reporting: Coordinate IT projects, develop project plans, establish milestones, and allocate resources for successful project execution, and generate project reports.
- Government & Third-Party Interaction: Liaise and work with government agencies and vendors on requirements and regulations, and consult International Air Transport Association (IATA) documentation for potential industry standard solutions.
Requirements:
- Bachelor's degree in information technology, Business Administration, or a related field, or equivalent experience.
- Minimum 4 years of experience working with IT teams in a coordination role.
- In-depth knowledge of airline and airport processes/technology considered an asset.
- Proven experience in IT procurement, project coordination, vendor management, and IT Service Management practices.
- Exceptional communication and interpersonal skills.
- Must be a Canadian citizen, Permanent Resident, or show proof of right to work in Canada.
About Us:
Air North, Yukon's Airline has been serving Yukoners for over 40 years. We offer competitive wages, an attractive benefits package, and an enriching work environment for our 450+ employees.
What We Offer:
- Competitive wages
- Attractive benefits package
- Enriching work environment
How to Apply:
Please submit your application, including your salary expectations, education, and experience, to [insert contact information].
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