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Help Desk Specialist

1 month ago

Regional District of KitimatStikine, Canada CB Canada Full time
Job Title:

Systems Support Analyst III

Company Overview:

CB Canada is seeking a highly skilled Systems Support Analyst III to join their team in Kitimat, BC. This 11-month contract position offers an exciting opportunity to work with a dynamic organization and develop your technical expertise.

About the Role:

This role requires a strong understanding of IT infrastructure and a ability to provide exceptional support to end-users. The ideal candidate will have experience working with Windows 10, Microsoft 365 Suite, and network connectivity. Strong troubleshooting skills, remote support experience, and stakeholder management are also essential.

Key Responsibilities:
  • Collaborate with support and procurement teams to resolve technical issues and manage account requests.
  • Troubleshoot problems with technical- and request-related issues, escalating when necessary.
  • Manage account requests and configuration, working with remote teams supporting active directory.
  • Assist with installation and troubleshooting of standard end-user computing equipment.
  • Support corporate software, including Microsoft365, SharePoint, and ServiceNow.
  • Facilitate issues with Smart Cards and help users with collaboration tools.
Requirements:
  • Minimum 3 years of experience in a similar role.
  • Strong knowledge of IT infrastructure, including Windows 10 and Microsoft 365 Suite.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work effectively with stakeholders and manage multiple priorities.
Working Conditions:

The successful candidate will be based in Kitimat, BC, and will be required to work on-site for the duration of the contract. A flexible schedule may be necessary to accommodate user-impacting changes.

Salary:

$75,000 - $90,000 per year, depending on experience.