Lead Collections Manager, Performance Optimization
6 days ago
At goeasy Ltd, we are dedicated to helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000. As a self-motivated and charismatic Lead Collections Manager, you will play a crucial role in driving individual and team results through the delivery of training and coaching from inspired leadership.
The ideal candidate will have experience in a people leadership role, with a strong background in collections (Asset) and call center operations. You will be responsible for managing the day-to-day operations of the Collections team, reviewing individual staff performance through monthly scorecards, and identifying training needs and delivering required training and coaching for staff development.
A key aspect of this role is handling customer escalations in a timely manner, while ensuring timely response to waiting customers based on call arrival patterns and enabling revenue-generating opportunities. The successful candidate will also be able to work until 10:30 pm Monday to Friday with possible Saturdays/Sundays, ending at 6pm.
To be successful in this position, you will need strong oral and written communication skills, with an ability to deliver constructive feedback that inspires engagement and improved performance. Additionally, you will require strong analytical skills to understand complex data and make recommendations for process and/or staffing changes based on customer demand for greater business efficiencies and effectiveness.
We are committed to cultivating and preserving a work culture where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.
This is a challenging yet rewarding role that requires flexibility and adaptability. If you are a results-oriented leader interested in advancing your career, we encourage you to apply. Please note that all candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
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Production Process Optimization Lead
4 days ago
Cambridge, Ontario, Canada GridBridge, Inc. Full timeAbout GridBridge, Inc.We are a leading manufacturer of distribution transformers, and we are seeking an experienced Production Process Optimization Lead to join our team.Key ResponsibilitiesProcess Engineering: Develop and optimize manufacturing processes for the production of distribution transformers, focusing on efficiency, cost reduction, and quality...
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Manager, Manufacturing Optimization and Planning
4 weeks ago
Cambridge, Ontario, Canada BWX Technologies, Inc. Full timeManager, Manufacturing Optimization and PlanningCompany Overview:BWXT Canada Ltd. (BWXT Canada) has over 60 years of expertise in the design, manufacturing, commissioning, and service of nuclear power generation equipment. This includes steam generators, nuclear fuel and fuel components, and critical plant components. BWXT Canada's subsidiary, BWXT Medical...
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Team Manager, Collections
3 weeks ago
Cambridge, Ontario, Canada goeasy Ltd Full timeeasyfinancial is one of Canada's largest non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team...
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Team Manager, Collections
4 weeks ago
Cambridge, Ontario, Canada goeasy Ltd Full timeeasyfinancial is one of Canada's largest non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team...
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Team Manager, Collections
1 week ago
Cambridge, Ontario, Canada goeasy Ltd Full timeeasyfinancial is one of Canada's largest non-prime lenders, we pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, when everyone else says no.goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team...
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Cambridge, Ontario, Canada Berry Global, inc Full timeJob SummaryThis role is responsible for overseeing the maintenance, development, and optimization of injection molding tooling to ensure optimal asset utilization and support activities to maintain sustained, optimal tool performance. The position involves planning, directing, and coordinating Tool Room activities and staff.ResponsibilitiesEquipment Health:...
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Facilities Management Lead
6 days ago
Cambridge, Ontario, Canada Grand River Personnel Limited Full timeAbout the Job:This is an exciting opportunity to join our team as a Maintenance Team Lead, overseeing maintenance operations and ensuring optimal equipment performance. The successful candidate will possess a valid Millwright license, at least two years of supervisory experience, and a Bachelor's degree in Business Administration, Engineering, or...
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Change Management Lead
6 days ago
Cambridge, Ontario, Canada Novocol Healthcare Inc. Full timeJoin to apply for the Change Management Lead role at Novocol Pharma, a Septodont company.Company DetailsNovocol Pharma is a growing contract development and manufacturing organization (CDMO), specialized in sterile injectable cartridges and combination product manufacturing. We strive for excellence and customer-centricity to deliver value to global...
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Process Optimization Lead
5 days ago
Cambridge, Ontario, Canada HEROUX DEVTEK INC. Full timeHéroux-Devtek, a leading producer of landing gear, seeks an experienced Materials & Processing Engineer to drive product integrity and quality. This role involves evaluating materials and processes, supporting manufacturing operations, and ensuring compliance with customer requirements.Key ResponsibilitiesEvaluate and approve materials and processes for...
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Change Management Lead
1 week ago
Cambridge, Ontario, Canada Septodont Full timeBusiness Partner Functions - AdministrativeJob TitleCompany DetailsNovocol Pharma is a growing contract development and manufacturing organization (CDMO), specialized in sterile injectable cartridges and combination product manufacturing. We strive for excellence and customer-centricity to deliver value to global pharmaceutical clients through contract...
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Change Management Lead
2 days ago
Cambridge, Ontario, Canada Septodont Full timeBusiness Partner Functions - AdministrativeJob TitleCompany DetailsNovocol Pharma is a growing contract development and manufacturing organization (CDMO), specialized in sterile injectable cartridges and combination product manufacturing. We strive for excellence and customer-centricity to deliver value to global pharmaceutical clients through contract...
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Production Optimization Supervisor
4 days ago
Cambridge, Ontario, Canada Cintas Full timeDuties and Responsibilities The successful candidate will be responsible for maintaining the smooth operation of our production and facility equipment. Key responsibilities include:Ensuring the proper functioning of all production and facility equipmentImproving functionality and reliability through regular maintenance and repairsManaging and scheduling work...
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Lead Data Engineer
4 weeks ago
Cambridge, Ontario, Canada Acerta Full timeAbout Acerta: Acerta helps manufacturers optimize the quality, safety, and reliability of the products they make. Our machine-learning solutions use industrial data to deliver valuable insights that improve the entire product lifecycle—resulting in greater efficiency and satisfied customers. Job Summary: We are seeking a talented and experienced Lead...
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Lead Data Engineer
4 weeks ago
Cambridge, Ontario, Canada Acerta Full timeAbout Acerta: Acerta helps manufacturers optimize the quality, safety, and reliability of the products they make. Our machine-learning solutions use industrial data to deliver valuable insights that improve the entire product lifecycle—resulting in greater efficiency and satisfied customers. Job Summary: We are seeking a talented and experienced Lead...
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Food Production Optimization Expert
3 days ago
Cambridge, Ontario, Canada IFAB Engineering Partners Ltd. Full timeKey Responsibilities- Lead process design efforts for new and/or modified food and beverage production facilities across Canada;- Work closely with designers, fellow engineers, technical specialists, and project managers to design optimized systems, structures, and components;- Identify opportunities for continuous improvement of equipment and process to...
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Performance Marketing Account Manager
4 days ago
Cambridge, Ontario, Canada Wayfinder Agency Full timeCulture Fit: Starting out as a marketing freelancer myself, I (Adam) set out to build the perfect company that I would've wanted to work. Remote Flexibility: Work from anywhere—be it your cozy home office or a café in the Forgotten Realms Unlimited Quests: Take the time you need to recharge with our flexible vacation policy. Gear Up: Enjoy a tech...
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RPA Team Lead
7 days ago
Cambridge, Ontario, Canada Farm Mutual Re Full timeWe are seeking a talented Digital Transformation Manager to join our Process Improvement team at Farm Mutual Re. As a leader in the mutual insurance sector, we offer unique reinsurance solutions tailored to various insurance lines, providing financial stability and capacity to mutual insurers.In this role, you will drive digital transformation by identifying...
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Digital Transformation Lead
6 days ago
Cambridge, Ontario, Canada Novocol Healthcare Inc. Full timeAbout Novocol Healthcare Inc.At Novocol Healthcare Inc., we're dedicated to delivering exceptional results for our global pharmaceutical clients through comprehensive contract services for drug development and commercial manufacturing.Our team of 600 skilled professionals and modern facilities in Ontario provide a unique blend of personalization and...
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Manager, Operational Excellence,Claims
2 weeks ago
Cambridge, Ontario, Canada Gore Mutual Insurance Full timeThe Manager, Claims Operational Excellence role plays a key role in the performance of the Claims Department at Gore Mutual. This role exists to lead and oversee Learning & Development, Quality Assurance Programs, Customer Experience programs, and Claims Communication. The objectives are to drive continuous improvement, ensure high-quality service delivery,...
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Production Management Lead
2 days ago
Cambridge, Ontario, Canada PepsiCo Deutschland GmbH Full timeJob DescriptionCompany Overview:PepsiCo Foods Canada has an opening for a Manufacturing Team Supervisor.Role Summary:The successful candidate will be responsible for providing daily work direction to frontline associates, using technical systems for reporting and analytics, leading daily performance meetings, conducting performance coaching, and making daily...