Logistics Support Specialist

13 hours ago


Richmond, British Columbia, Canada OPENLANE Full time

Company Overview:

At OPENLANE, we make wholesale easy for our customers to be more successful.

We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're also a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. Additionally, we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Salary: $20-$22 per hour

Job Description:

As a Transport Clerk, you will work as part of our logistics team, supporting the administrative tasks related to our logistics services. This includes data entry into company systems, dispatching drivers, arranging for sublet transportation carriers, and customer service. You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.

Responsibilities:

  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
  • Assist with coordinating the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
  • Respond to email, phone, and walk-in inquiries, including internal, customer, and subcontractors as required.
  • May assist with posting transportation and related charges to customer accounts.
  • Serve as a liaison for Lead Drivers when Dispatcher/Supervisor is not available.
  • Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner.
  • Investigate any discrepancies and communicate same to appropriate personnel in a timely manner.

Requirements:

  • High School diploma or equivalent.
  • 1-2 Years' of related experience or education in office administration / accounting.
  • Tech-savvy, and comfortable using Google Suite.
  • Strong customer service and communication skills.
  • Excellent organizational and time management skills.

Benefits:

  • Competitive pay.
  • Employer-paid medical, dental, and vision benefits.
  • Immediately Vested RRSP (Canada) with company match.
  • Paid Vacation, Float, and Care Time.
  • Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D).
  • Long Term Disability.
  • Robust Employee Assistance Program through Telus Health.
  • Employer-paid Leap into Service Day to volunteer in your community.
  • Tuition Reimbursement for eligible programs.
  • Stock Options at a discounted rate after 6 months of continuous employment.
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

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