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Operations Director

2 months ago


Montreal, Quebec, Canada Electronic Arts Full time

We are a global team of creators, innovators, and technologists who believe amazing games and experiences start with diverse teams. As an Operations Director in our Battlefield Game Ops team, you will drive development operations to deliver high-quality software releases, reliable products, and safe player experiences.

About the Role

As Operations Director, you will be accountable for driving development operations for our product release and positive play teams. Your mission is to deliver quality software releases, high reliability, and safe player experiences.

  • You will establish and execute against product release and positive play OKRs with input from product leadership while managing progress and communications across and up.
  • You will operate effectively within a geographically dispersed, always live, multi-product development environment, building team cohesiveness and skill while managing stakeholder expectations.
  • You will build a clear business case for strategic investment against Battlefield objectives.
  • You will drive a culture of continual improvement by conducting post-mortems of releases and failures to create new learning and focus on application to future releases and process refinement.

In this role, you will align EA partner team strategies and execution to meet Battlefield needs and operate as an escalation path for the release and positive play teams.

Requirements
  • You have significant software project management experience, ideally with experience in live service release and product health management.
  • You are a highly effective asynchronous communicator through email, Slack/Teams, M365/Gsuite, and other productivity tools.
  • You are a highly effective presenter in both spontaneous dialog and formal presentations regarding strategy and operational insights.
  • You have experience with Agile development approaches and project management tools such as Jira/JaaS, AzureDevOps or similar.
  • You have excellent spoken and written communication in English.

We offer a comprehensive benefit package, including paid time off, new parent leave, and free games, to support your physical, emotional, financial, career, and community wellness.

Electronic Arts is an equal opportunity employer and provides accommodations for qualified individuals with disabilities as required by applicable law.