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IT Support Specialist

2 months ago

Vancouver, British Columbia, Canada CloudPSO Inc Full time
Job Overview

CloudPSO Inc is seeking a skilled IT Support Specialist to provide top-notch technical assistance to our clients in the Financial Services sector. As a key member of our team, you will be responsible for delivering exceptional support services, ensuring minimal downtime, and optimal performance for our clients.

Key Responsibilities
  • Provide advanced troubleshooting and resolution for escalated issues from the helpdesk.
  • Troubleshoot and configure network and infrastructure issues for our clients, ensuring seamless operations.
Technical Areas of Focus
  • Switches and Routers
  • Storage Area Networks (SANs) and Local Area Networks (LANs)
  • Microsoft Exchange and Office 365
  • Windows Operating Systems
  • VMware & vSphere servers
  • VOIP phone systems
Team and Success Metrics

As a valued member of our team, you will be measured by key performance indicators (KPIs) focused on:

  • Quality of documentation and notes
  • Achieving first time fixes
  • Positive feedback from users
Additional Information
  • A significant portion of your time will be spent onsite with clients, primarily in London. All travel expenses to client sites will be covered.
  • Enjoy competitive compensation, a contributory pension scheme, company events, and private medical and dental insurance.
Requirements

Strong experience supporting Microsoft Windows and Active Directory is essential for this role.