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Documentation Specialist

2 weeks ago

London, Ontario, Canada Interac Corp. Full time

Interac Corp. is a leading provider of payment and value exchange services in Canada. Our mission is to empower Canadians to transact digitally with confidence, while maintaining the highest level of security.

We're seeking an experienced Technical Writer to join our team. In this role, you'll be responsible for developing high-quality documentation that supports our business objectives.

Key Responsibilities:

  • Develop and maintain technical documentation, including procedures, policies, and standards
  • Collaborate with cross-functional teams to develop accurate and engaging content
  • Work closely with subject matter experts to gather knowledge and insights
  • Apply Agile principles to optimize documentation processes and workflows
  • Stay up-to-date with industry trends and best practices in content writing

Requirements:

  • 5+ years of professional technical writing experience
  • Strong understanding of IT Service Management (ITSM) operational practices and processes
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to create clear, accessible writing with a keen eye for consistency and technical accuracy
  • Experience working in a Payment Card Industry (PCI) and ISO27001 governed environment

Benefits:

  • Competitive compensation and benefits package
  • Ongoing education and training opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement