Customer Service Lead

6 days ago


Lake Cowichan, British Columbia, Canada Country Grocer Full time
Job Description

We are seeking a motivated and customer-focused individual to join our team as an Evening Front End Supervisor at our Lake Cowichan location.

About the Role

This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

In this role, you will supervise front-end team members, ensure all duties and responsibilities are performed, and provide exemplary customer service to both internal and external customers.

Key Responsibilities
  • Supervise front-end team members and ensure efficient operation of the checkout area
  • Provide outstanding customer service, handling feedback and complaints in a positive and professional manner
  • Process customer orders efficiently and accurately, following cash handling procedures and maintaining a safe and clean environment
  • Learn product codes and differentiate between products, ensuring accuracy and efficiency
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year leadership experience or 2 years of grocery/retail experience
  • Previous cash handling experience would be considered an asset
Benefits

We offer a competitive salary, with an estimated annual income of $50,000-$60,000 based on industry standards and location. Additionally, you will have opportunities for professional growth and development, as well as a comprehensive benefits package.



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