Salesforce Platform Specialist

1 day ago

Kitchener, Ontario, Canada D2L Full time
D2L Salesforce Administrator Job Description

We are seeking a highly skilled Salesforce Administrator to join our Enterprise Applications team at D2L. In this role, you will be responsible for managing and optimizing our Salesforce platform, ensuring it meets the ongoing needs of the organization.

  • Salesforce Administration: Manage Salesforce user accounts, profiles, roles, and permissions, ensuring proper access controls.
  • Support and Maintenance: Perform daily maintenance tasks, troubleshoot system issues, and provide technical support to end users.
  • Customizations and Enhancements: Assist in configuring and customizing Salesforce fields, page layouts, workflows, reports, and dashboards to meet business needs.
  • User Training and Documentation: Provide training to end users on new features and system enhancements. Maintain system documentation and user guides.
  • Data Management: Ensure data integrity by running data quality checks, managing data imports/exports, and assisting with data cleanup projects.
  • Integration Support: Work with the Enterprise Applications team to support integrations between Salesforce and other business systems.
  • Collaboration: Collaborate with internal stakeholders to gather business requirements and deliver scalable solutions that enhance the Salesforce platform.
  • Compliance: Ensure that Salesforce data complies with organizational policies and relevant data protection regulations.
  • Release Management: Assist with testing new Salesforce releases and updates, ensuring smooth deployment without disruption to users.

This is a great opportunity for someone with a passion for Salesforce to grow their skills in a supportive, team-oriented environment.

Requirements:

  • Experience: 2-3 years of experience as a Salesforce Administrator, with hands-on experience in Salesforce setup, configuration, and management.
  • Technical Skills:
    • Proficiency in Salesforce Flows, process builder, validation rules, and other declarative tools.
    • Experience creating and managing reports, dashboards, and Salesforce data maintenance tools.
    • Familiarity with Salesforce APIs, data import/export tools, and integrations with third-party applications.
  • Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot issues effectively.
  • Communication: Excellent communication skills with the ability to translate technical details into clear, concise business language for stakeholders.
  • Team Player: Ability to collaborate with business teams, IT, and other departments to deliver efficient solutions.
  • Growth Mindset: Willingness to learn and grow with the platform as it evolves, keeping up with Salesforce updates and best practices.

Preferred Qualifications:

  • Salesforce Administrator Certification (ADM 201) or working towards it.
  • Experience with Service Cloud, Sales Cloud, Marketing Cloud or CPQ is a plus but not required.
  • Basic understanding of Apex, Visualforce, or Lightning Web Components (LWC) is a plus, though development experience is not required.
  • Familiarity with Agile methodologies and experience working with Jira or similar ticketing systems.

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