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Group Benefits Leadership Role

1 week ago

Halifax, Nova Scotia, Canada Manulife Full time

At Manulife Group Benefits, we are committed to being the preferred partner for benefits administration in the industry. Our goal is to deliver a consistent, outstanding experience for members and clients.

We are seeking an experienced leader with at least *** years of experience in attracting talent, motivating their team, and driving employee engagement. Operational excellence - optimizing processes to improve efficiency and effectiveness - is essential for this role.

The ideal candidate should have a strong track record of managing budgets and resources effectively to achieve financial objectives. Successful experience supporting client Service Level Agreements, including intraday, daily, weekly, and monthly targets, is also required.

Strong data acumen and Office 365 skills are necessary for this position. The successful candidate will lead a team that supports Group Benefits clients across all market segments.

This role requires providing leadership, motivation, and support to a large global team to achieve objectives in service, quality, and productivity. The successful candidate will serve as the point of contact for escalated customer and stakeholder requests, identify client needs and issues, and develop action plans to ensure a positive client and member experience.

We are looking for a director who is highly motivated, influential, and passionate about driving change, enjoying a fast-paced and dynamic environment, and is excited by new challenges and innovative ideas.

  1. Optimize processes to improve efficiency and effectiveness.

  2. Manage resource assignments and scheduling efficiently.

  3. Ensure that operational functions are coordinated smoothly.