ServiceNow Architecture Expert

13 hours ago

Ottawa, Ontario, Canada Scotiabank Full time

Explore a dynamic role as a ServiceNow Solutions Architect at Scotiabank in Toronto, Canada.

Job Summary

We are seeking an experienced ServiceNow Solutions Architect to join our team. In this role, you will be responsible for designing and implementing ServiceNow solutions that meet the business requirements of our clients. You will work closely with project managers, technical architects, and other stakeholders to deliver high-quality solutions on time and within budget.

About the Role

This is a full-time position based in Toronto, Canada. The ideal candidate will have a strong background in ServiceNow APM and Service Mapping, with experience in configuration, implementation, and custom development. They should also have hands-on experience with client-side and server-side development, including UI Policies, Client Scripts, AJAX, Glide Server APIs, Business Rules, and Script Includes.

You will be responsible for:

  • Participating in process flow analysis and process redesign
  • Providing architecture and technical direction for design and implementation
  • Performing custom or OOTB demonstrations as required
  • Providing subject matter expertise and industry best practices
  • Producing a detailed functional design document to match customer requirements
  • Co-team with other Technical Architects to produce a technical specification for custom development and systems integration requirements
  • Participating and providing inputs to effort estimates
  • Maintaining current ServiceNow knowledge through self-study and utilization of available training
Requirements

To be successful in this role, you will need:

  • B.S. degree in Computer Science, MIS, or equivalent preferred
  • Advanced experience with ServiceNow APM and Service Mapping application/modules (including TRM and TPM)
  • Hands-on experience with ServiceNow APM and Service Mapping configuration/implementation and custom development and scoped applications
  • Hands-on experience with client-side development: UI Policies, Client Scripts, AJAX, etc.
  • Hands-on experience with server-side development: Glide Server APIs, Business Rules, Script Includes, etc.
  • Self-motivated with a proven track record in ServiceNow technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment
  • Strong presentation and communication skills
  • Ability to understand business requirements and convert them into solution designs
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture, as well as experience managing expectations and priorities
  • 5-7 years of relevant experience in professional services or customer support operations
  • 3-6 years of ServiceNow systems integration and/or implementation experience
  • Proven solutions consulting experience
  • Ability to work on multiple projects with varying complexity
  • Strong problem-solving skills, ability to simplify complex solutions
  • Good understanding of the Common Service Data Model (CSDM)
  • Must have ServiceNow certifications (CSA, CAD, and APM and Service Mapping)
What We Offer

We offer a competitive salary package, including a base salary of $110,000 - $130,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including flexible vacation, personal, and sick days, as well as opportunities for professional growth and development.

Location

This role is based in Toronto, Canada, and requires relocation to the city. If you are interested in this opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].

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