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Restaurant Operations Director

2 weeks ago

Fredericton, New Brunswick, Canada fmigroup Full time

Company Overview

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Burger King, a proud franchise and part of the FMI family, is a leading player in the fast-food industry. As one of the largest franchise owner/operators in North America, we operate under various brand names, including Pizza Hut, KFC, Taco Bell, and Panera Bread.

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About the Role

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We are seeking an exceptional General Manager to lead our restaurant operations. The successful candidate will be responsible for ensuring the delivery of the Customer Promise, driving sales growth, and maintaining profitability.

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Responsibilities

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  • Overall accountability for the operation of a single restaurant, including managing financial controls, operations, people development, customer service, and compliance across all shifts.">
  • Mobilize the restaurant management team to oversee restaurant performance, achieving desired outcomes (increased sales, profitability, and employee retention).">
  • Direct accurate preparation and sale of products, ensuring company standards on equipment, facility, and grounds are maintained through preventative maintenance.">
  • Motivate and direct team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.">
  • Involve management team in developing and communicating an action plan to achieve productivity targets (inventory control, labor costs, etc.) for individual restaurants.">
  • Provide coaching and feedback to team and managers on team stations, products, processes, and policies.">
  • Assume full accountability for restaurant profit and loss management by implementing marketing strategies, following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reporting to enhance restaurant results.">
  • Enforce compliance with government regulations, Market Policy, employment law, food safety, National Security Policy, operations, and policies and procedures relating to all restaurant activities across shifts.">
  • Ensure adherence to Occupational Health and Safety Act, local health and safety codes, and company safety/security policies and procedures.">
  • Conduct all restaurant management and team member performance appraisals.">
  • Lead restaurant management team in recruiting, selecting, hiring, training, and retaining effective team talent. Counsel and discipline team members as necessary.">
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    • Required Skills and Qualifications">
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      • Have friendly, dependable qualities and a positive attitude.">
      • Enjoy working in a fast-paced team environment.">
      • Possess organization skills with the ability to multitask.">
      • Enjoy working flexible shifts, including weekends and nights.">
      • Set high standards for yourself and the people you work with – love keeping things clean, safe, and fun for the team and customers.">
      • Natural leader, sincerely value customers and champion teamwork. Love teaching new things and motivating the team to work together.">
      • Want to learn how to run great restaurants from the best in the business.">
      • Have experience leading a team and motivating them to achieve a common goal.">
      • Up for a challenge. Love the excitement of the restaurant business and know every day is different.">
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        • Benefits">
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          • Affordable health and dental benefits after probationary period.">
          • Competitive compensation and advancement opportunities.">
          • RRSP for salary managers.">
          • Loyalty program.">
          • Bursary program.">
          • Employee discounts.">
          • Refer-a-Friend program.">
          • Fun work atmosphere.">
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            • Others">

Burger King is a growing organization, ranked among the Best Managed companies in Canada. We have been recognized for other awards such as Best Workplaces for Women, Best Workplaces in Retail & Hospitality, Best Workplaces for Inclusion, and Best Workplaces for Professional Development.

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Ensuring that all of our team members recognize and believe in our Company Core Values – Heart Integrity-Drive – is key to our success. The successful candidate will demonstrate living by our core values with their ability to collaborate positively with their team to achieve company objectives, follow through on commitments, and recognizes that how they get to the finish line does matter.