Housekeeping Operations Manager

1 month ago


Winnipeg, Manitoba, Canada Canad Inns Full time

Job Summary

The Corporate Housekeeping Manager will provide leadership and direction to housekeeping managers and supervisors at Canad Inns Destination Centres. This role involves developing housekeeping supervisors, creating a positive team-oriented environment, and ensuring property and guest satisfaction thresholds are met.

Key Responsibilities

  • Develop and implement training programs for housekeeping managers and room/house/laundry attendants.
  • Prepare visual training programs to address language barriers.
  • Review inventory counts to ensure compliance with standardized par levels and maintain accurate records.
  • Monitor Brand Quality Assurance Programs to ensure consistency of room make up, laundry, and public area cleaning standards.
  • Collaborate with housekeeping teams to address room demand work orders and deficiencies.
  • Monitor Medallia surveys to identify opportunities for improvement in room and hotel cleanliness.
  • Participate in rooms committee monthly meetings to provide updates on housekeeping performance.
  • Work with housekeeping managers to set and achieve departmental goals.
  • Stay current with industry standards and practices through participation in learning webinars, seminars, and workshops.
  • Implement and manage housekeeping incentive programs.

Requirements

  • Ability to travel between Canad Inns properties as required.
  • Strong communication and presentation skills.
  • Organized and self-motivated with a strong leadership style.
  • Effective verbal and written communication skills.
  • Experience in management development and soft skills training.
  • Post-secondary business or hospitality/tourism training is considered an asset.


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