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Bilingual Information Officer

2 months ago


Toronto, Ontario, Canada Gatestone Full time
About the Role

We are seeking a highly motivated and detail-oriented Bilingual Information Officer to join our team at Gatestone. As a representative of the Federal Government of Canada, you will play a critical role in delivering exceptional customer service and providing accurate information to Canadians from coast to coast.

Key Responsibilities
  • Answer inbound telephone enquiries on federal programs and services, providing clear and concise information to callers.
  • Deliver a first-class caller experience, ensuring that all interactions are professional, courteous, and respectful.
  • Educate callers about federal programs and services available to them, including eligibility criteria and application processes.
  • Stay up-to-date on the latest information in the database, ensuring that all knowledge is current and accurate.
  • Meet qualitative and quantitative targets, including service level agreements and performance metrics.
  • Develop in-depth knowledge of the Canadian government and its structure, including policies, programs, and services.
  • Attend meetings and training sessions to stay informed on procedures and best practices.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive training program to ensure your success in the role.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of Canadians.