Digital Operations and Support Team Lead
3 weeks ago
We are seeking a highly experienced Digital Operations Manager to lead our digital operations team. The successful candidate will have strong analytical skills, excellent leadership abilities, and experience in process optimization.
Key Responsibilities:
- Manage the prioritization and triage of daily operational tasks, ensuring timely execution and resolution of issues.
- Collaborate with cross-functional teams to maintain high standards of operational performance.
- Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
- Develop and implement optimized standard operating procedures (SOPs) for digital operations and support.
Requirements:
- Bachelor's degree in Business, Digital Marketing, IT, or related field.
- 5-7+ years of experience in digital operations, support, or a related leadership role.
- Proven track record in process optimization and workflow management.
- Strong analytical and problem-solving abilities.
- Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
Preferred Qualifications:
- Familiarity with Agile methodologies.
- Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
- Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
About the Role:
This is a 12-month contract position with a salary range of CA$55.98/hour. The location is Toronto, ON M5X 1A1 (hybrid). If you are a motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply.
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