Digital Operations and Support Team Lead

3 weeks ago


Toronto, Ontario, Canada Intelliswift Software Full time
Job Summary

We are seeking a highly experienced Digital Operations Manager to lead our digital operations team. The successful candidate will have strong analytical skills, excellent leadership abilities, and experience in process optimization.

Key Responsibilities:

  • Manage the prioritization and triage of daily operational tasks, ensuring timely execution and resolution of issues.
  • Collaborate with cross-functional teams to maintain high standards of operational performance.
  • Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
  • Develop and implement optimized standard operating procedures (SOPs) for digital operations and support.

Requirements:

  • Bachelor's degree in Business, Digital Marketing, IT, or related field.
  • 5-7+ years of experience in digital operations, support, or a related leadership role.
  • Proven track record in process optimization and workflow management.
  • Strong analytical and problem-solving abilities.
  • Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.

Preferred Qualifications:

  • Familiarity with Agile methodologies.
  • Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
  • Knowledge of cloud solutions (AWS, Akamai) and their operational implications.

About the Role:

This is a 12-month contract position with a salary range of CA$55.98/hour. The location is Toronto, ON M5X 1A1 (hybrid). If you are a motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply.



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