Collision Damage Assessor

Job Title: Collision Estimator

Job Summary:

The Collision Estimator plays a crucial role in the success of our customers' experience by ensuring they receive exceptional service and accurate estimates. As a key member of our team, you will be responsible for assessing vehicle damage, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

Key Responsibilities:

• Ensure accurate and timely estimates, including documentation of necessary repairs and parts replacement.
• Provide excellent customer service, guiding customers through the repair process and ensuring their needs are met.
• Ensure compliance with all insurance client requirements, processes, and metrics.
• Communicate effectively with team members to ensure seamless repair planning and customer communication.
• Participate in daily production walks with the management team to discuss progress and address any concerns.
• Support team members as needed to ensure the success of our customers' experience.
• Attend training sessions and workshops to enhance knowledge and skills.
• Uphold Assured's Core Values: Honesty, Integrity, and Respect.

Requirements:

• High school diploma or equivalent.
• Minimum of 1 year of experience in a repair or estimation role.
• Basic computer skills and knowledge of repair and OE guidelines.
• Valid driver's license.
• Ability to work in a fast-paced environment and meet deadlines.

Work Tools and Equipment:

• Scheduling tool: Progi Calendar, Google Calendars.
• Management Information System: Summit, Repair Centre.
• Rental Management: ARMS, Dial.
• Basic knowledge of Mitchell and Audatex.

Education and/or Experience:

• Knowledge of repairs and OE guidelines.
• High school diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP's.
• Must be willing to complete ICAR training.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of this job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.