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Site Reliability Engineer

2 months ago

Old Toronto, Ontario, Canada Rogers Communications, Inc. Full time
Job Summary

Rogers Communications, Inc. is seeking a highly skilled Site Reliability Engineer - Cloud Monitoring Specialist to join our dynamic team. As a key player in delivering Canadian audiences a diverse content portfolio, you will be at the forefront of technology innovation in the media space.

Key Responsibilities
  • Design, develop, and implement monitoring solutions using industry-standard tools such as Prometheus, Loki, Zabbix, and Grafana.
  • Create and maintain dashboards, alerts, and reports for system performance visibility.
  • Integrate monitoring into the software development lifecycle.
  • Collaborate with stakeholders to define and meet monitoring requirements.
  • Develop and maintain alerting strategies for timely incident detection.
  • Participate in incident response and post-mortem analysis.
  • Automate monitoring and alerting processes for efficiency.
  • Document monitoring solutions, processes, and best practices.
  • Develop support playbooks to enable Tier 1 to solve common issues without assistance.
  • Provide monitoring tool and practice training and support.
  • Work within a diverse group of DevOps engineers to enhance skills and learn new specialties.
Requirements
  • Post-secondary education in Computer Science, Information Technology, or related field.
  • 5+ years of experience in Site Reliability Engineering, DevOps, or System Administration.
  • Proven experience with monitoring tools (Prometheus, Grafana, Loki, Zabbix, DataDog, NewRelic, SolarWinds).
  • A strong foundation in cloud platforms, including hands-on experience with AWS and Azure, and proficiency in utilizing cloud monitoring services like Amazon CloudWatch and Azure Monitor.
  • Experience with on-prem monitoring tools and strategies to ensure comprehensive coverage across hybrid environments.
  • Proficiency in scripting languages (Python, Bash).
  • Strong networking, system administration, and infrastructure management knowledge.
  • Experience with logging and distributed tracing tools.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in English, with the ability to explain technical concepts clearly and sometimes to non-technical people.
What We Offer
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
  • Generous employee discounts.
  • Leadership development, mentorship, and coaching programs.
How to Apply

Please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.