Grocery Department Supervisor Lead

2 weeks ago


Edmonton, Alberta, Canada The North West Company Inc. Full time
About this Role

In this exciting opportunity, you will assist the Department Manager in maintaining the day-to-day operations and standards of the General Merchandise Department.

Key Accountabilities:
  • Customer Focus:
    • Deliver exceptional customer service by adhering to our Customer-driven Value Offer.
    • Handle customer inquiries and issues promptly and effectively, ensuring customer satisfaction.
  • Operational Effectiveness:
    • Ensure the Grocery Department is ready for business daily, with all standards maintained and selling activities executed effectively.
    • Assign tasks and duties to team members during shifts, particularly when acting as Manager on Duty (MOD).
    • Perform competitive price checks, complete orders for manager approval, and manage inventories as required.
    • Maintain and implement planograms and guidelines in a timely manner, ensuring all merchandising standards are met.
    • Execute promotional programs and manage associated marketing materials according to company and franchise guidelines.
  • Leadership and Development:
    • Oversee the hiring, training, and development of Grocery staff, ensuring they are equipped to provide excellent service.
    • Conduct assessments for direct reports and provide ongoing coaching and feedback.
    • Take disciplinary action when necessary, with prior approval, and follow through on action plans to resolve issues.
  • Loss Prevention and Compliance:
    • Monitor and support loss prevention initiatives, ensuring that company assets are protected.
    • Execute markdowns according to policy, and report any shrinkage to the immediate manager.
    • Ensure compliance with all company policies, procedures, and local legislation to mitigate liability to NWC.
What You'll Bring

To succeed in this role, you will need strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.



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