Grocery Department Supervisor Lead
2 weeks ago
In this exciting opportunity, you will assist the Department Manager in maintaining the day-to-day operations and standards of the General Merchandise Department.
Key Accountabilities:- Customer Focus:
- Deliver exceptional customer service by adhering to our Customer-driven Value Offer.
- Handle customer inquiries and issues promptly and effectively, ensuring customer satisfaction.
- Operational Effectiveness:
- Ensure the Grocery Department is ready for business daily, with all standards maintained and selling activities executed effectively.
- Assign tasks and duties to team members during shifts, particularly when acting as Manager on Duty (MOD).
- Perform competitive price checks, complete orders for manager approval, and manage inventories as required.
- Maintain and implement planograms and guidelines in a timely manner, ensuring all merchandising standards are met.
- Execute promotional programs and manage associated marketing materials according to company and franchise guidelines.
- Leadership and Development:
- Oversee the hiring, training, and development of Grocery staff, ensuring they are equipped to provide excellent service.
- Conduct assessments for direct reports and provide ongoing coaching and feedback.
- Take disciplinary action when necessary, with prior approval, and follow through on action plans to resolve issues.
- Loss Prevention and Compliance:
- Monitor and support loss prevention initiatives, ensuring that company assets are protected.
- Execute markdowns according to policy, and report any shrinkage to the immediate manager.
- Ensure compliance with all company policies, procedures, and local legislation to mitigate liability to NWC.
To succeed in this role, you will need strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
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