Strategic Operations Manager

2 weeks ago

Richmond, British Columbia, Canada OPENLANE Full time

We're a pioneering technology company revolutionizing the wholesale remarketing space by developing an intuitive digital marketplace for used vehicles. Our mission is to empower customers with clear, actionable insights to make informed decisions.

Our Core Values:

  • Innovative Problem-Solvers. We continuously strive to improve and innovate our processes to deliver exceptional results.
  • Customer-Centric Approach. We focus on understanding our customers' needs and preferences to provide tailored solutions.
  • Results-Driven Culture. We foster a culture of accountability, urgency, and continuous improvement to drive business growth.
  • Collaborative Team Players. We build strong relationships within our team and with external partners to achieve common goals.

About the Role:

We are seeking an experienced Strategic Operations Manager to lead the day-to-day operations of our operational departments, including mechanical shop, detail shop, lot operations, maintenance, inspections, and security/stock management. The successful candidate will be responsible for ensuring profitability, efficiency, safety, and customer satisfaction throughout the organization.

Key Responsibilities:

  • Leadership and Direction: Provide strategic guidance and direction to employees in the operations departments, including hiring, training, coaching, assigning tasks, prioritizing workload, and monitoring work output for quality control and operational efficiency.
  • Financial and Operational Performance: Manage the financial and operational performance of operational departments, including identifying opportunities for process improvements and implementing corporate initiatives.
  • Auction Day Operations: Ensure smooth and trouble-free operations on auction day, including staging vehicles, troubleshooting problems, and providing technical support when needed.
  • Reporting and Compliance: Maintain accurate production information and reporting in company systems, including VTrace, AMS, GDC, and respond to internal requests in a timely manner.
  • Talent Development: Foster a culture of growth and development, attracting, engaging, retaining, and growing great people at OPENLANE.

Requirements:

The ideal candidate will have:

  • 3-5 years of experience in operations and management.
  • Strong Business Acumen: Proven experience dealing with process & system development.
  • Qualifications: Qualified to operate a motor vehicle & possess a valid driver's license.

Bonus Points:

  • Post-secondary education in a related field.
  • Experience in the auction or automotive industry.
  • Google Suite experience.
  • Bilingualism (English/French).

What We Offer:

  • $80,000-$112,000 per annum salary range.
  • Employer-paid Medical, Dental, and Vision benefits.
  • Immediately vested RRSP with company match.
  • Paid Vacation, Personal, Float, and Sick (Care) Time.
  • Short-term disability, life insurance, and AD&D coverage.
  • Employee Assistance Program.
  • Paid Volunteer Days.
  • Tuition Reimbursement for eligible programs.
  • Opportunities for professional growth and development.

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