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Healthcare Logistics Solutions Specialist

3 weeks ago

Newmarket, Ontario, Canada Reimer Associates Inc. Full time

At Reimer Associates Inc., we are committed to providing exceptional customer service and ensuring the safe and efficient transportation of products. As a Healthcare Logistics Solutions Specialist, you will play a critical role in achieving this goal by optimizing our transportation and supply chain operations within the healthcare and pharmaceutical space.

This position requires a high level of expertise in customer service, team management, and logistics. You will be responsible for streamlining customer interactions, resolving complex issues, and improving communication and collaboration between teams. Additionally, you will build dashboards and track Key Performance Indicators (KPIs) to measure customer service, dispatch efficiency, and team performance.

Key Responsibilities:

  • Leading & Supporting a Team: Manage a team of 4 Customer Service Representatives (CSRs)
  • Optimizing Customer Experience: Improve customer interactions and efficiency
  • Handling Escalations: Resolve complex issues and ensure smooth problem resolution
  • Collaborating Across Teams: Work with Dispatch, Operations, and Sales to improve communication and collaboration
  • Tracking Performance & Insights: Build dashboards and track KPIs