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Customer Service Representative

2 months ago

Drayton Valley, Canada Greekology Full time
About the Role

We are seeking a highly organized and detail-oriented Receptionist to join our team at Greekology. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our clients.

Key Responsibilities
  • Greet and Direct Clients

Welcoming clients and directing them to the appropriate contacts or service areas, ensuring a positive first impression of our company.

Provide Information and Support

Offering basic information to clients and the public, and providing assistance with inquiries and concerns in a professional and courteous manner.

Process and Record Information

Obtaining and processing information required to provide customer service, and recording and relaying information as needed.

Schedule and Confirm Appointments

Scheduling and confirming appointments, and ensuring that all necessary information is accurate and up-to-date.

Manage Payments and Finances

Receiving and issuing payments, and performing other financial tasks as required.

Perform Administrative Duties

Performing clerical duties, such as filing and sorting and distributing mail, and maintaining a clean and organized workspace.

Answer Phones and Relay Messages

Answering telephone calls and relaying messages, and ensuring that all communication is handled in a professional and timely manner.

Provide Excellent Customer Service

Providing exceptional customer service, and ensuring that all clients receive a positive and memorable experience.

Requirements
  • Education

Secondary (high) school graduation certificate, or equivalent.

Experience

1 to less than 7 months of experience in a customer service or administrative role.

Language

Fluency in English, with the ability to communicate effectively with clients and colleagues.

Availability

Availability to work 40 hours per week, with flexibility to work varying shifts as required.

Benefits
  • Dental Plan

Access to a comprehensive dental plan, ensuring that your oral health is taken care of.

Health Care Plan

Access to a comprehensive health care plan, ensuring that your physical and mental health is taken care of.

Vision Care Benefits

Access to vision care benefits, ensuring that your eye health is taken care of.

Permanent Employment

Permanent employment with Greekology, offering stability and security in your career.

Language of Work

English is the primary language of work, with the ability to communicate effectively with clients and colleagues.