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Clinical Coordinator
2 weeks ago
The Clinical Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service with all patients, team members, and external customers.
Key Responsibilities:
- Coordinate patient intake, data entry, answering phone calls, outbound calling, receiving faxes and emails, as well as invoicing and payments.
- Provide excellent customer service for all questions or concerns.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient's medical record.
- Collect payment at time of service.
- Track coverage for all funding streams to ensure approval.
- Complete data entry and billing.
- Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail, and faxes.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.
Qualifications & Core Competencies:
- High School Diploma, G.E.D. or equivalent.
- Excellent customer service skills and telephone etiquette.
- High degree of organizational skills and ability to prioritize and multi-task.
- Excellent communication (verbal/written) and interpersonal skills.
- Strong computer and data entry skills.
- Flexible and adaptable to change.
- Experience in a Physiotherapy clinic an asset.