High-End Client Liaison

1 day ago


Ottawa, Ontario, Canada Nuovo Photography Full time

About Nuovo Photography

Nuovo Photography is a premier provider of luxury photography experiences that cater to the discerning tastes of our clients.

Our team is committed to delivering exceptional service and crafting unforgettable moments that exceed client expectations. We're seeking a skilled Luxury Sales Professional to help us elevate our luxury service and drive revenue growth.

The Ideal Candidate

We're looking for a motivated and bilingual Luxury Sales Professional to join our all-women Ottawa-based team. As a key member of our team, you will be responsible for providing exceptional service and cultivating strong relationships with our clientele, delivering personalized, top-tier experiences and driving revenue through strategic sales and relationship management.

Your Key Responsibilities

  • Sales and Marketing:
    • Identify opportunities to upsell additional services, products, or packages, driving revenue growth and enhancing the studio's profitability.
    • Manage high-value transactions with precision, ensuring a seamless and secure process for luxury investments.
  • Luxury Service Delivery:
    • Offer a luxury, white-glove experience, including private consultations and customized photography sessions designed to exceed client expectations.
    • Possess in-depth knowledge of our services, including studio offerings and customizable packages, to provide expert recommendations and personalized advice.
  • Client Engagement:
    • Anticipate client needs and preferences, delivering innovative and upscale solutions to enhance their overall experience.
    • Work closely with clients to understand their vision, offering bespoke recommendations to ensure their satisfaction and delight.
  • Relationship Management:
    • Develop and nurture trust-based relationships with clients through personalized communication and attentive service.
    • Act as the primary liaison for guests, addressing inquiries and providing tailored solutions that align with their unique preferences and needs.
  • Client Retention:
    • Monitor and assess client feedback to continuously improve and refine service offerings, ensuring a superior luxury experience.

Requirements

  • Proven experience (3+ years) in high-ticket sales, being a top performer and exceeding targets, preferably within the hospitality, or luxury retail industry.
  • Fluent (written & spoken) in French & English.
  • Proven experience in luxury goods, or premium service industries.
  • Exceptional communication and interpersonal skills with a talent for building and maintaining relationships.
  • Strong understanding of sales techniques, customer service, and high-value transactions.
  • Ability to anticipate client needs and offer creative, tailored solutions.
  • Detail-oriented with excellent organizational skills.
  • Availability to work evenings and weekends.
  • Must be able to work in-person from our Ottawa studio location. This position is offered as IN-PERSON ONLY.

Our Offer

  • Competitive commission-based salary, with the opportunity to earn 100k to 150k+.
  • Complimentary Nuovo shoot and beauty services.
  • Full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal.


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