Field Operations Specialist

4 days ago

Terrace, Canada Grainger Full time
    • Role Summary

This Field Operations Associate role is a unique hybrid position that supports both business functions in a particular market. The position involves customer-facing activities, and the successful candidate will have the ability to serve key customers both in the branch and on customer sites.

  • Main Responsibilities

The duties and responsibilities of this position can be broken down into two categories (KeepStock & Branch):

  • Branch:
    • Ownership of the entire customer experience, including appropriate product selection, accurate order entry and maintenance, safely picking product, and loading customer vehicles as needed.
    • Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty.
    • Promote Company products and services to customers and provide substitutions where required.
    • Maintain well-rounded knowledge of products and tools sold, including completion of required certification.
    • Process customer transactions and provide updates on delivery, lead times, quotes, etc.
    • Manage and tasks related to filling vending machines and Vendor Managed Inventory (VMI).
    • Collaborate with KS customers on program/product updates for vending/VMI program.
  • KeepStock:
    • Service customer specific needs, including Vendor Managed Inventory, vending unit replenishment, etc.
    • Ensure proper product stocking levels at customer locations by scanning for orders as inventory is depleted.
    • Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
    • Meet regularly with key customer contacts to ensure needs are being met and products are available.
    • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
    • Follow designated customer route as defined by routing software tools.
    • Document standard operating procedures at customer locations to provide direction to back-up resources.
    • Identify continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities.
    • Comply with the safety and inspection requirements of the facility where the service is being provided.
    • Requirements

The successful candidate will have:

  • High school diploma
  • 1-3 years' experience in retail/selling or customer service (i.e. counter/retail sales/ telephone/warehouse) environment.
  • Some flexibility required to working hours to accommodate branch operations.
  • Ability to safely learn and operate powered industrial equipment, forklift.
  • Successful and timely completion of initial and ongoing training as required.
  • Self-motivated, with high energy and dedication to customer service and sales growth.
  • Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
  • Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.
  • Handle various technical and operational issues.
  • Excellent verbal and written communication skills.
  • Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
  • Must possess and maintain a valid driver's license in province of residence.
  • May be required to use a personal vehicle for transportation which meets Grainger's standards.
  • Additional Information

This role may require attendance at customers' sites and adherence to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include a hard hat, steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

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