Process Transformation Specialist

2 months ago

Pickering, Ontario, Canada Rodan Energy Solutions Full time

Job Overview

Rodan Energy Solutions is seeking a highly skilled Process Transformation Specialist to join our team. As a key member of our Corporate Services department, you will play a critical role in redesigning service delivery processes and supporting teams in building their program governance.

Key Responsibilities

  • Engage with various service delivery teams to redesign their service delivery processes and support them in building their program governance, including SLAs, OLAs, Process Maps, KPls, Knowledge Management, etc.
  • Leverage Service Now platform to deliver the service where applicable.
  • Conduct a comprehensive assessment of the current service delivery process, including customer touchpoints, operational workflows, and internal systems.
  • Identify areas of improvement within the service delivery process and develop data-driven recommendations.
  • Design and implement innovative service delivery strategies that align with organizational goals.
  • Measure and track key performance indicators (KPls) to measure the success of service transformation initiatives.
  • Facilitate requirements gathering sessions and facilitate communication between technical and business teams.

Qualifications

Education

Bachelor's degree in business, management, operations, or a related field.

Experience

Proven experience in service delivery transformation, process improvement, or business operations. Ideally, over 5+ years of work experience in this area.

Skills

Strong analytical skills and the ability to gather, interpret, and analyze data to identify process inefficiencies and opportunities for improvement.

Proficient in analytical and data visualization tools such as Excel, Visio, and PowerPoint.

Demonstrated ability to identify root causes of process issues and develop creative and practical solutions.

Excellent written and verbal communication skills to interact with stakeholders at all levels of the organization.

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