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Travel Consultant

2 months ago

Vancouver, British Columbia, Canada Expedia Cruises in Kerrisdale Full time
About the Role

We are seeking a skilled Travel Consultant to join our team at Expedia Cruises in Kerrisdale. As a key member of our team, you will be responsible for providing exceptional customer service and expert advice to clients planning their dream cruises.

Key Responsibilities
  • Financial Transactions: Process and manage financial transactions related to cruise bookings, including payments and refunds.
  • Travel Planning: Assist clients in planning their cruise itineraries, including recommending suitable cruise lines, ships, and destinations.
  • Customer Service: Provide exceptional customer service to clients, responding to their inquiries and resolving any issues that may arise.
  • Product Knowledge: Stay up-to-date with the latest cruise products and services, including onboard amenities, shore excursions, and travel documentation.
  • Communication: Communicate effectively with clients, both verbally and in writing, to ensure their needs are met and their expectations are exceeded.
Requirements
  • Education: No degree, certificate, or diploma is required for this role.
  • Experience: A minimum of 3 years of experience in a related field is preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
Work Environment

This is a hybrid role, with a mix of office and remote work. The successful candidate will be required to work 40 hours per week, with a focus on providing exceptional customer service and meeting sales targets.

Benefits
  • Commission: Earn a competitive commission on sales and bookings.
  • Other Benefits: Enjoy a range of other benefits, including a comprehensive training program and opportunities for career advancement.