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Community Engagement Liaison

1 week ago

Markham, Ontario, Canada Yugo Full time
About Yugo

We're a global leader in student housing, connecting young people to opportunities and amazing spaces.

Our mission is to provide an extraordinary living experience supporting the transition to and from student life.

We're looking for talented individuals who share our passion for delivering exceptional service and making a positive impact on students' lives.

Job Overview

This role offers a unique blend of administrative and customer-facing responsibilities, providing an exciting opportunity for personal and professional growth.

As a Community Engagement Liaison, you'll be part of a dynamic team that's dedicated to creating a welcoming and inclusive environment for students.

Key Responsibilities
  • Greet prospective clients, conduct property tours, and showcase features and benefits.
  • Manage applications, secure deposits, and process lease paperwork for move-ins and move-outs.
  • Handle phone calls and in-person inquiries, maintaining guest cards and following up with prospects.
  • Prepare and submit applications for approval, ensure readiness of apartments for move-in, and orient new residents.
  • Assist with lease renewals, accept rental payments, and support marketing and sales efforts.
  • Support marketing and sales initiatives, maintain up-to-date market information, and participate in weekly leasing activity meetings.
  • Update reports, monitor market conditions, and provide insights for community improvements.
  • Manage service requests, plan resident functions, and maintain accurate commission records.
Requirements
  • Relative experience in an administrative role.
  • Excellent customer service and communication skills, with ability to engage effectively with people at all levels (orally and in writing).
  • Ability to be proactive with strong problem-solving skills and initiative.
  • Highly organized individual with ability to take on multiple tasks regularly.
  • Intermediate skills in using MS Office and online systems / databases.
  • Resilience and adaptability, as well as great cultural diversity awareness.
What We Offer
  • A competitive hourly rate.
  • Lease and renewal commission opportunity.
  • 401k + 4% employer matching.
  • Wellness time as required by the state.
  • 1 Paid Volunteer Day.
  • 1 Paid YuDay.