Transformation Specialist in Business Intelligence and Data
2 hours ago
We are seeking a highly skilled Transformation Specialist to join our team at National Bank. As a key member of the AI Transformation Customer Experience Centre (CEC) team, you will play a vital role in implementing new technologies and driving business transformation.
About the Role:
The successful candidate will be responsible for working on various SaaS solutions, automation, and AI technology projects within the contact center transformation journey. Key duties include:
• Performing high-level impact analyses on all angles of the process with the help of experts
• Supporting product owners, business line partners, and IT teams in decision-making and deliverables as part of transformation projects
• Being the expert in new technologies and the point of contact for multiple stakeholders
• Applying best practices to identify and draft business requirements, stakeholder requirements, and solution requirements
• Defining and carrying out user and integration test cases for deployed deliverables
• Collaborating with multidisciplinary teams and offering different analyses such as functional, data, and quality assurance
About Our Team:
The CEC Transformation team is comprised of experts who work in an agile, proactive, and collaborative manner to seize opportunities, stay on the cutting edge of technology, and transform our contact centers while continuously improving processes. Our team stands out for its diversity of talent and willingness to contribute to the achievement of organizational objectives.
What We Offer:
As a valued member of our team, you can expect:
• A competitive salary range of $120,000 - $160,000 per year, based on experience and qualifications
• Opportunities for growth and development within a dynamic organization
• Access to state-of-the-art tools and technologies, including the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support
• A comprehensive benefits package, including health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan
Requirements:
To succeed in this role, you will require:
• A university degree related to the industry and seven to ten years of relevant experience
• Business analysis skills and experience
• Experience in end-to-end business process transformation, change management, and continuous improvement
• Experience in transforming and delivering AI solutions
• Knowledge of Agile methodologies (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence...)
• Experience with Text to speech and NLP
• Fluency in French
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