Retail Store Associate

3 days ago


Burlington, Ontario, Canada EQ3 Canada Full time

We're EQ3 Canada, a company that's passionate about creating timeless designs and delivering exceptional customer experiences. Our team is dedicated to making every customer feel welcome and valued in our stores.

About the Role

We're seeking a talented Sales Associate to join our Retail Team at our Burlington location. As a key member of our team, you'll be responsible for:

  • Providing exceptional customer service, ensuring every customer feels valued and supported throughout their shopping experience.
  • Acting as an ambassador for our brand, promoting our products and services to customers.
  • Working collaboratively with the team to maintain a clean, organized, and visually appealing storefront.
  • Supporting management in promotions and customer events, driving sales and customer engagement.
Key Responsibilities

Your primary responsibilities will include:

  • Sales floor execution: maintaining a high level of customer service, product knowledge, and visual merchandising standards.
  • Customer transactions: processing sales, handling returns and exchanges, and resolving customer complaints in a professional and courteous manner.
  • Store operations: maintaining a clean and organized store environment, adhering to health and safety protocols, and participating in visual merchandising and inventory management.
  • Team collaboration: working closely with colleagues to achieve sales targets, meet customer needs, and maintain a positive store atmosphere.
Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent, with post-secondary education in sales and retail customer service considered an asset.
  • Proficiency in retail operations and systems, including Point of Sale and Microsoft Office.
  • A strong commitment to customer service, performance, accuracy, and sales goals.
  • The ability to self-motivate, organize, and communicate effectively.
  • The physical ability to lift up to 40 lbs and work on your feet for extended periods.
What We Offer

We're committed to providing a supportive work environment that fosters growth and collaboration. As a member of our team, you'll enjoy:

  • A competitive compensation package and benefits.
  • An employee discount program for products and wellness plans.
  • A recognition and rewards system through our EQ3 Spirit Committee.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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