Home Health Care Manager

2 months ago

Antigonish County, Canada Lawtons Full time

Job Summary:

The Home Health Care Manager is responsible for leading the soft medical team in providing customers with friendly and professional service. This role requires a strong leader who can establish a professional image in the home health care centre, demonstrate co-operation and enthusiasm for home health care initiatives, and partner with other departments in overall store strategic direction.

Key Responsibilities:

  • Establish a professional image in the home health care centre
  • Demonstrate co-operation and enthusiasm for home health care initiatives
  • Partner with other departments in overall store strategic direction
  • Create a culture of selling, coaching, and development of all employees
  • Manage direct reports, including selection, orientation, training, and development
  • Ensure the communication of operational requirements and changes to the Home Health Care department employees
  • Show initiative and progressive attitude to store initiatives
  • Delegate appropriately to achieve home health care department objectives
  • Create a shopping experience that engages customers and enhances loyalty, sales, and profit
  • Ability to identify sensitive customer needs and use discretion when providing service
  • Patient counseling and demonstration of home health care products
  • Execute winning conditions
  • Ensure all applicable company policies and procedures are communicated and adhered to
  • Adhere to Federal/Provincial legislation and third-party plan regulations
  • Manage department budget
  • Perform department administrative duties as required
  • Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs

Requirements:

  • Above-average communication skills (both oral and written)
  • Full knowledge of Home Health Care operations and programs
  • Team player committed to customer service excellence
  • Leadership and team-building skills
  • Strong attention to detail and organizational skills
  • Knowledge of soft medical operations and programs
  • Proficient use of Chainware

Preferred Qualifications:

  • Knowledge of 3rd party plans
  • Experience in a retail home-health care or nursing environment
  • Surgical fitting experience (including fitting of mastectomy products, compression stockings)
  • Relevant courses within the Home Health Care industry
  • Experience with Sobeys/Lawtons POS (point of sale) system

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