Security Officer

2 weeks ago

Toronto, Ontario, Canada Paladin Security Full time
Job Summary

We are seeking a highly skilled and customer-focused Security Guard to join our team at Paladin Security. As a Security Guard, you will be responsible for providing exceptional service to tenants, guests, and employees, while maintaining a safe and welcoming environment at our property.

Key Responsibilities
  • Provide visible customer assistance and support to tenants, guests, and employees
  • Maintain a highly visible and reassuring presence through assigned patrol and post duties
  • Ensure compliance with the standards, rules, and regulations at the property
  • Perform highly visible patrols of assigned patrol areas/zones and positively engage with tenants, guests, visitors, and employees
  • Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance
  • Work closely with other departments at the property to provide customer service support
  • Assist visitors, guests, and tenants' employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.
  • Protect the property and maintain a safe and welcoming environment
  • Enforce the rules and regulations at the property in a fair and responsible manner
  • Support the Joint Health & Safety Committee and program to ensure occupational safety is prioritized and effectively practiced
  • Report and follow up on hazards and/or deficiencies identified during the course of duty
  • Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the property
  • Assist tenants/merchants respond to crimes that have occurred at the property and ensure appropriate law enforcement authorities are summoned
  • Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
  • Prepare written reports using the company's standard report-writing program
  • Deal with trespassers and unauthorized persons found on the property in a fair and safe manner
  • Remain prepared to respond to crime, disturbances, and emergency situations as per training and procedure
  • Facilitate access to restricted areas for authorized persons
  • Control vehicle traffic on the property
Requirements
  • Basic computer (keyboarding) skills are required
  • Knowledge of applicable federal, provincial, and municipal legislation and regulations required
  • Valid driver's license is required
  • Excellent people and customer service skills
  • Effective written and verbal communication skills
  • Excellent discretion and overall decision-making skills
  • Tact and diplomacy in dealings with a range of settings and situations
  • Ability to work in a challenging, fast-paced environment
  • Flexible and adaptable in dealing with diverse situations and people
  • Team player
  • Completion of grade 12 diploma or equivalent
  • Prior work experience in a customer service environment is a definite asset
  • Previous experience working as a security guard (or equivalent) is of benefit
  • WHMIS and other safety courses an asset
Prerequisites
  • A Valid Ontario Security Guard License
  • Must have a valid Standard First Aid and CPR certification (WSIB Approved)
  • Proficient in English (both oral and written)
  • Vulnerable Sector Check
  • Fully vaccinated against COVID-19
Additional Information

Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. We are committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

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