Product Experience Specialist

3 weeks ago


Vancouver, British Columbia, Canada Arc'teryx Full time

We're looking for a Product Experience Specialist to join our team at Arc'teryx. As the face of our brand, you'll be responsible for delivering an exceptional customer experience and sharing your passion for our products with guests.

This role is perfect for someone who is product-obsessed and loves to share their knowledge with others. You'll have the opportunity to work closely with our product lines and develop a strong understanding of our technical features and benefits.

As a Product Experience Specialist, you'll be expected to:

  • Deliver best-in-class brand experiences to guests through technical product knowledge and problem-solving skills
  • Build a strong understanding of our products and seamlessly integrate this information into guest interactions
  • Champion Arc'teryx as a brand ambassador in-store and within the community
  • Develop your passions both in and out of the store with the support of our team
  • Support the elevation of the guest experience by working with store leadership on projects and brand initiatives
  • Provide feedback on merchandising and in-store experiences to drive sales
  • Maintain open and collaborative relationships with your team and store leadership
  • Support with various store tasks as assigned by the leadership team

To succeed in this role, you'll need:

  • PASSIONATE about delivering exceptional customer service
  • LOVE having fun at work and hold yourself accountable for what's required
  • BE SELF-MOTIVATED and enjoy problem-solving
  • REMAIN HIGHLY FLEXIBLE and adaptable when faced with ambiguity
  • EFFECTIVELY balance autonomy and collaboration
  • INSPIRE breakthrough thinking and continuous improvement
  • SEEK the best (sometimes not the easiest) solutions with an unwavering commitment to doing what's right
  • SHARE YOUR PASSION for getting outside and living it

We offer a competitive hourly rate: $22 - $24 per hour.

Availability Requirements:

  • You must be available for a minimum of one open, one close, and one weekend shift each week
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
  • We offer full-time and part-time opportunities with 30-40 hours per week (5 days per week) or 10-30 hours per week (2-4 days per week)


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