IT Client Experience Manager

3 weeks ago


Surrey, British Columbia, Canada F12 Full time
About the Role:
F12 is on a mission to elevate our employees by building and retaining an elite team of IT professionals. As a Client Experience Manager, you will oversee all aspects of the client experience and engagement with F12, ensuring the satisfaction and success of our clients through seamless and satisfying experiences.

Key Responsibilities:
- Understand client needs and expectations through insight and communication
- Facilitate effective communication and issue resolution
- Gather feedback to improve client experiences
- Build and maintain strong relationships with clients
- Collaborate with internal teams for cohesive client experiences

Requirements:
- Excellent verbal and written communication skills
- Strong organizational skills and client management experience
- Ability to identify opportunities for improvement
- CRM experience and technical background are assets

About Us:
We champion diversity and inclusivity, fostering a respectful working environment. Our total rewards plan includes health spending, RRSP matching, vacation time, and educational advancements.

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