Senior Manager, Research Strategy and Insights Professional

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

About the Role

Contribute to the success of the Global Brand & Customer Insights department across the Scotiabank Group of Companies, on Canadian and international mandates. Ensure specific individual goals, plans, and initiatives are executed to support the team's business strategies and objectives. Maintain compliance with governing regulations, internal policies, and procedures.

Key Responsibilities

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Develop and execute market research for stakeholders across the Scotiabank Group of Companies, including designing research projects, managing vendor relationships, and showcasing research strategy and insights.
  • Direct and deliver research strategy & insights by establishing relationships with vendors, providing direction on market research analytical techniques, and coordinating, analyzing, and presenting market research data.
  • Provide relationship management support for various business lines across the organization by fostering trust with internal stakeholders and delivering insights in a consultative way.
  • Champion a high-performance environment and demonstrate a commitment to Scotiabank's values: accountability, passion, integrity, and respect.

Requirements

  • Completed an undergraduate university degree or college, such as commerce, mathematics, or computer science.
  • Fluency in Spanish highly desirable.
  • Advanced level of experience in market research (8 or more years), preferably on the vendor or client-side.
  • Thorough understanding of the end-to-end process of a quantitative and qualitative market research.
  • Superb written and verbal communication skills.
  • Proven ability to translate and communicate business requirements into technical research project specifications.
  • Extensive working knowledge of multi-variant statistical techniques.
  • Strong interpersonal skills with proven ability to work within cross-functional teams.
  • Superior organizational, analytical, and problem-solving skills.
  • Demonstrated project management skills - ability to balance multiple priorities and deadlines.
  • Expert knowledge of SPSS, Microsoft Excel, and PowerPoint; and Qualtrics.
  • Aware and knowledgeable of emerging market research techniques.
  • Completed Market Research certificate program, an asset.
  • Specialized qualitative training, Qualitative Research Associate designation, an asset.

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