Senior Technical Solutions Specialist

7 days ago


Ottawa, Ontario, Canada Myticas Consulting Full time
Job Summary

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Myticas Consulting. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance and strategic support to our customers, partners, and internal teams.

This role offers an exciting opportunity to work with cutting-edge technology and collaborate with experienced professionals.

Key Responsibilities
  • Complex Issue Resolution: Diagnose and resolve complex technical issues for customers, partners, and sales engineers.
  • Professional Services Projects: Lead professional service projects aimed at product customization and integrations, coordinating with customers to understand requirements and deliver solutions aligned with their business needs.
  • Cross-functional Collaboration: Work closely with development, QA, and product management teams to assist in developing and testing patches, updates, and scripts for issue resolution and software enhancements.
Requirements

To be successful in this role, you will need a strong background in technical support, excellent communication skills, and the ability to work effectively in a fast-paced environment.



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