Pharmacy Director

About CareRx Corporation

CareRx is a leading provider of specialty pharmacy services to seniors in Canada. We serve over 96,000 residents in more than 1,600 seniors and other communities, including long-term care homes, retirement homes, assisted living facilities, and group homes.

We are a national organization with a large network of pharmacy fulfillment centers that enables us to deliver medications in a timely and cost-effective manner. Our team is dedicated to promoting resident health, staff education, and medication system quality and efficiency.

Job Summary

The Pharmacy Manager is responsible for leading our passionate team and ensuring compliance with all applicable SCP standards for pharmacy managers, as well as provincial and federal laws governing pharmacy practice.

Key Responsibilities

• Manage team scheduling, new hire training, and adherence to operational processes to support team goals, including accuracy, efficiency, quality, and organization, while maintaining regulatory compliance.
• Embodies and reinforces CareRx's Mission, Vision, and Values commitments to support a positive team culture.
• Displays discipline in managing to CareRx Company-wide SOPs, Lean processes, best practices, KPIs, and other relevant standards.
• Makes decisions and manages operations within a defined framework.
• Escalates new ideas and innovations through proper channels.
• Identifies and removes bottlenecks to keep processes moving, without recreating the process.
• Executes customer requirements with focused, repeatable, and disciplined execution.
• Understands audit and regulatory requirements, such as Health Canada audits and narcotic controls, and adheres to those requirements.
• Deals with pressure and perseveres through challenging employee and customer situations.
• Effectively balances customer, employee, and business requirements.
• Monitors, maintains, and adjusts adequate staffing levels and ratios.
• Problem solves and participates in conflict/dispute resolution as required.
• Leads the prescription fulfillment, packaging, and verification department.
• Manages the weekly prescription batch schedule.
• Ensures optimization of robotic packagers and optical verification machines.
• Uses analytics and metrics to improve production efficiency.
• Investigates production/correction/verification-related incidents.
• Develops and oversees onboarding and training of new employees, as well as cross-training of employees.
• Displays a dynamic and engaging personality.
• Coaches and motivates through positives and challenges.
• Balances the needs of multiple teams and effectively explains the 'why' of decisions.

Qualifications and Experience

• Registration and good standing with Alberta College of Pharmacy.
• Demonstrated ability to work effectively within a team.
• Ability to remain unbiased when assigning tasks and resolving disputes.
• Strong leadership, team building, and delegation skills.
• Availability outside regular business hours as applicable.
• Excellent customer service and interpersonal skills, oral and written communication skills, and the ability to interact with persons of varying levels across the organization in a professional and mature manner.
• Highly organized and possesses excellent time management skills.
• Skilled in critical thought processes and can prioritize appropriately.
• Self-directed and has strong accountability for overall pharmacy results.
• Motivated to achieve results that reflect a high standard of quality.
• Must demonstrate good listening skills and be adaptable to changes in the job environment.
• Certified in LEAN or Six Sigma, would be an asset; previous knowledge of process re-engineering will be important.

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver's Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.