IT Field Service Technician
2 months ago
We are seeking a skilled IT Field Service Technician to join our team at MBI I.T. Services. As a key member of our team, you will be responsible for providing technical support and maintenance for our clients' computer systems and hardware.
Job Responsibilities:- Maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document, maintain, upgrade, or replace hardware and software systems.
- Support user account information, including rights, security, and systems groups.
- Train employees, identify and repair product failures, order and replace parts as needed.
- Determine and recommend products or services that best fit customers' needs.
- Available to work extended hours, including weekends and evenings, for the duration of the contract.
- Strong written and verbal communication skills.
- High school diploma and college or university enrollment/degree.
- 2+ years of experience working as a break/fix Field IT technician and/or lead break/fix Field IT technician.
- Excellent technical knowledge of hardware and Windows 7 and Windows 10 operating systems.
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Able to develop and interpret technical documentation for training and end-user procedures.
- Familiar with personal computers, printers, wireless connectivity devices.
- Possession and use of an owned car for travel between locations.
- Android 4.4+ or Apple iOS9+ or Windows Phone 8+ with a data package to receive emails and instant messaging.
- Ability to lift a 20 lbs. box from the floor to a tabletop surface.
- College diploma or university degree in computer science and/or information technologies.
- CompTIA A+ Certifications.
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IT Field Service Technician
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